From opening an account to payments, betting rules, and technical issues — we're here for any question you have.
Select the type of issue you're facing
Questions come up whenever you use any online platform. Can't log in, can't send money, bonus not showing in your account — these are all completely normal. 0.9 Bat's Help Center is built so you can resolve most issues on your own, without waiting for support.
The most common issue we hear about is not being able to log in. In most cases, the reason is simple — either the password is entered incorrectly or Caps Lock is on. Check that first. If it still doesn't work, click the "Forgot Password" button. 0.9 BatAn OTP will be sent to the mobile number or email used during registration at -. Use it to set a new password.
One important thing to keep in mind when creating a new account — only one account is allowed per person. Multiple accounts cannot be opened using the same mobile number or the same device. Doing so may result in your account being temporarily suspended.
KYC verification confuses a lot of people, but it's actually straightforward. Simply take clear photos of the front and back of your National ID card and upload them in the app. Verification is usually completed within 2–4 hours. Without it, you may run into issues with withdrawals — so it's best to get it done as soon as possible.
Payment problems can feel worrying, but in most cases the issue is minor and can be resolved on your own. 0.9 Bat— supports deposits and withdrawals via three popular mobile banking methods: bKash, Nagad, and Rocket.
If your balance isn't showing after a deposit, wait 5–10 minutes first — mobile network delays can occasionally slow things down. If it still hasn't appeared, contact live chat with a screenshot of your deposit. Providing the transaction ID will get it resolved faster.
For withdrawals, keep in mind that funds will be sent to the same number used for your deposit. If you need to withdraw to a different number, update it in Account Settings first — KYC re-verification will then follow. Withdrawals generally arrive within 30 minutes to 2 hours of submitting the request.
The minimum deposit is ৳200 and the minimum withdrawal is ৳500. The maximum withdrawal per day is ৳50,000. Additional verification may be required for larger withdrawal amounts.
The most common issue when placing a bet is the bet not being confirmed. This usually happens when the odds change at the exact moment you submit your bet — which is perfectly normal in Live Betting. Simply try again. If it keeps happening, check your internet connection.
Sometimes you may notice a winning bet hasn't been added to your balance. Settlement takes some time after a match ends — usually between 30 minutes and 2 hours. The bet is only settled once the official match result is confirmed. Please be patient during this window.
0.9 BatOne more thing to keep in mind when betting on — your balance can be of two types: Main Balance and Bonus Balance. To place bets using your Bonus Balance, you need to meet the wagering requirements. If you're not aware of this, it can seem like your funds are missing — when they're actually sitting in your Bonus Balance.
If you didn't receive your first deposit bonus, start by checking whether you entered a promo code at the time of deposit. Some bonuses require a specific promo code to activate. Visit the bonus terms page to review the conditions.
Free bet bonuses are generally no longer available once a promotion has ended. So every day 0.9 Bat's promotions page regularly. New offers come up often — especially ahead of big matches.
Cashback bonuses are generally credited every Monday based on the previous week's activity. If you haven't received yours, contact support with your user ID and they'll look into it.
If you're having trouble installing the app, first go to your phone's settings and enable the "Install from unknown sources" permission. 0.9 BatThe APK file can be downloaded directly from the site. Since it's not available on the Google Play Store, you'll need to enable this setting first.
If the app crashes or freezes unexpectedly, close it and reopen it first. If that doesn't work, restart your phone. If the issue persists, uninstall the app and download a fresh copy. Always make sure you're using the latest version from the official site.
If the app is loading slowly, check your Wi-Fi or mobile data connection. Live Betting and Live Casino require a solid internet connection — at least 5 Mbps. If Data Saver mode is on, turn it off.
Account Security Concerns 0.9 Bat Very serious. If you suspect someone has accessed your account without authorization, change your password immediately and contact support. Your account can be locked right away.
Follow a few simple steps to keep your account secure. Use a password that combines uppercase and lowercase letters, numbers, and special characters. Never log in on public Wi-Fi. And most importantly — never share your login credentials with anyone, including 0.9 Bat's support staff will never ask for this either.
Enabling two-factor authentication (2FA) significantly improves your account security. Each time you log in, a one-time OTP will be sent to your mobile — without it, login won't go through. You can turn this feature on from your Account Settings.
If you can't sort it out yourself, we're here — reach out through any channel.
Check the questions below for quick answers